Strategi Kesantunan dan Komunikasi Terapeutik


  • Lalu Abdul Khalik


Kata Kunci:

komunikasi terapeutik, kesantunan, bahasa, Strategy kesantunan, penyelamatan muka, interaksi sosial


In everyday interaction, people exchange various politeness strategies among themselves to maintain effective communication. This article aims to illuminate the pragmatic function of politeness in social interaction with specific reference to therapeutic communication. Politeness theory posits that politeness is a key factor for successful communication and persuasion. All too frequently in pragmatics, too little explanation of cultural differences are given; similarities and differences are simply identified. Yet incorporating an explanatory element is critically important if we are to deepen our knowledge and understanding of language use across cultures. However, this paper argues that politeness has been developed to lessen the friction in social communication and interaction so that politeness can be seen as a constraint in human communication which is aimed at considering others’ feeling, establishing a degree of mutual comfort, and promoting rapport. All these understandings reveal the true fact that politeness is an important element in creating effective relationships with other people, and therefore any failure in using these strategies can debar effective communication, leading to individual disappointment and dissatisfaction


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Cara Mengutip

Abdul Khalik, L. (2020). Strategi Kesantunan dan Komunikasi Terapeutik. Perspektif Akademisi Indonesia, 1(1), 17-22.



Critical Analysis